Terms and Conditions

UZerve Vendor Terms & Conditions

Effective Date: 27-04-2026

These Terms & Conditions (“Terms”) govern the use of the UZerve platform operated by Adikarahtech Software Systems Private Limited (“Company”, “UZerve”, “Platform”).

By registering as a Vendor on UZerve, you agree to comply with and be bound by these Terms.

1. Definitions

Platform: UZerve mobile application and website
Vendor: Service provider registered on UZerve
User: Customer booking services
Wallet: Digital wallet for Vendor earnings

2. Eligibility

Vendors must:

Be at least 18 years of age
Provide valid KYC documents (Aadhaar, PAN, bank details)
Hold all necessary licenses or permits required for their services

UZerve reserves the right to approve or reject any registration at its sole discretion.

3. Nature of Relationship

Vendors act as independent contractors
No employer-employee relationship exists
Vendors are responsible for their own taxes, liabilities, and legal compliance

4. Vendor Responsibilities

Vendors agree to:

Deliver services professionally and on time
Maintain service quality standards
Treat customers respectfully
Avoid fraudulent, misleading, or unethical practices

5. Service Requests & Fulfillment

Vendors may accept or reject service requests
Once accepted, services must be completed as committed
Vendors must respond promptly
Repeated cancellations or delays may result in penalties or suspension

6. Pricing & Commission

Pricing may be Vendor-defined or determined by the Platform
UZerve may charge commissions or service fees
Commission structures may be updated with prior notice

7. Vendor Wallet

All earnings, deductions, penalties, refunds, and adjustments are reflected in the Wallet
Vendors can access transaction history at any time

8. Wallet Withdrawal Policy

Requirement

Vendors must provide a valid reason for withdrawal requests (e.g., personal use, operational expenses)

Platform Rights
UZerve may:

Review withdrawal requests
Delay, hold, or reject withdrawals in cases of:
- Suspected fraud
- Pending disputes
- Policy violations

Processing Timeline

Withdrawals are processed within 1–5 business days

9. Refunds, Penalties & Adjustments

UZerve may deduct amounts from the Vendor Wallet for:

Customer refunds
Poor service or complaints
Policy violations
Cancellations or no-shows

All decisions made after internal review are final.

10. Cancellation Policy

Vendors cancelling accepted requests may incur penalties
Repeated cancellations may lead to suspension
Late arrival or no-show will be treated as cancellation

11. Ratings & Reviews

Users may rate and review Vendors
Consistently low ratings may lead to reduced visibility, penalties, or suspension

12. Lead Allocation

UZerve does not guarantee:

Minimum leads
Bookings
Earnings

Lead allocation depends on performance, ratings, availability, and location.

13. GPS Tracking & Location Usage

UZerve may collect real-time GPS data during active services for:

Accurate service delivery
Safety and transparency
Fraud prevention

By using the platform, Vendors:

Consent to GPS tracking during active jobs
Agree to share location with users when required

Data Protection

Data is securely stored
Used only for operational purposes
Managed in accordance with applicable Indian laws

14. Customer Interaction Policy

Vendors must:

Maintain professionalism
Avoid abusive or inappropriate behavior
Not conduct transactions outside the platform

Violations may result in suspension or permanent termination.

15. Prohibited Activities

Vendors shall not:

Provide false information
Engage in fraud or illegal activities
Manipulate pricing or the wallet system
Misuse user data

16. Suspension & Termination

UZerve may suspend or terminate Vendor accounts for:

Fraud or misconduct
Repeated complaints
Legal violations
Breach of these Terms

Wallet balances may be held during investigations.

17. Dispute Resolution

Vendors must raise disputes through official support channels within a reasonable timeframe
UZerve will review and resolve disputes
Decisions of the platform shall be final and binding

18. Limitation of Liability

UZerve acts solely as an intermediary platform connecting Users and Vendors.

UZerve is not responsible for:

Service quality
Customer disputes
Loss of income or damages

19. Taxes & Compliance

Vendors are responsible for GST, income tax, and all applicable taxes
Vendors must comply with all Indian laws and regulations

20. Confidentiality

Vendors must not disclose:

User data
Platform data
Business operations

Violations may result in legal action.

21. Data Privacy

Data is handled as per UZerve Privacy Policy
Used only for operational purposes and stored securely

22. Marketing & Branding Rights

UZerve may use Vendor name, logo, and service details for marketing and promotional purposes.

23. Inactive Accounts

Vendor accounts that remain inactive for extended periods may be restricted or temporarily disabled.

24. Indemnification

Vendors agree to indemnify and hold harmless UZerve and Adikarahtech Software Systems Private Limited from any claims, damages, or liabilities arising from Vendor actions.

25. Amendments

UZerve reserves the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of updated Terms.

26. Governing Law & Jurisdiction

Governed by the laws of India
Jurisdiction: Bangalore, Karnataka

27. Force Majeure

UZerve shall not be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters
Government restrictions
Network failures

28. Acceptance

By registering on UZerve, the Vendor confirms that they have read, understood, and agreed to these Terms & Conditions.