UZerve Privacy Policy
Effective Date: 27-04-2026
This Privacy Policy describes how Adikarahtech Software Systems Private Limited (“Company”, “UZerve”, “we”, “us”) collects, uses, stores, and protects personal data when you use the UZerve platform (website and mobile application).
1.Scope
This Privacy Policy applies to:
- Users (customers)
- Vendors (service providers)
- Website visitors
2. Information We Collect
a. Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Address/location
- Profile details
b. KYC & Business Information (Vendors)
- Aadhaar number
- PAN details
- Bank account details
- Business licenses
c. Location Data (GPS)
- Real-time location during active service requests
- Device location permissions
D. Payment Information
- Transaction details
- Wallet balance and history
(Note: Payment processing is handled via secure third-party providers)
E. Device & Usage Data
- IP address
- Device type
- App usage behavior
3. How We Use Your Data
We use personal data to:
- Provide and manage services
- Connect users with vendors
- Process payments and withdrawals
- Enable GPS tracking for service fulfillment
- Improve platform performance
- Prevent fraud and misuse
- Comply with legal obligations
4. Legal Basis (DPDP Act Compliance)
We process personal data based on:
- User/Vendor consent
- Performance of service contract
- Compliance with legal obligations under Indian law
By registering on the platform, granting permissions, and using UZerve services, you provide consent for data collection and processing as described in this policy.
5. GPS Tracking & Location Usage
UZerve may collect real-time GPS data during active services.
Purpose
- Service accuracy
- Safety and transparency
- Vendor-user matching
- Fraud prevention
Consent
By using UZerve, you:
- Agree to location tracking when services are active
- Allow sharing of location between users and vendors
6. Data Sharing
We may share data with:
- Vendors (for service fulfillment)
- Users (for booking details)
- Payment partners
- Government authorities (if required by law) UZerve does not sell, rent, or trade personal data.
UZerve is not responsible for the privacy practices of third-party services.
7. Automated Processing
UZerve may use automated systems to:
- Match users with vendors
- Optimize lead allocation
- Improve service efficiency
These decisions are based on factors such as location, availability, and performance.
8. Data Storage & Security
- Data is stored securely on protected servers
- We implement
- Encryption
- Access controls
- Secure APIs
- Access to personal data is restricted to authorized personnel only Despite safeguards, no system is completely secure.
9. Data Retention
Data is retained only as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
Users may request deletion of their data, subject to applicable legal and operational requirements.
10. User & Vendor Rights (DPDP Act)
You have the right to:
- Access your data
- Correct inaccurate data
- Request data deletion
- Withdraw consent
- File complaints
Requests can be made via official support channels or by contacting us at: info@adikarahtech.com
Data deletion and correction requests will be processed within a reasonable timeframe, subject to legal requirements.
11. Cookies & Tracking
We use cookies and similar technologies to:
- Improve user experience
- Analyze traffic
- Store preferences
You can disable cookies in your browser settings.
12.Third-Party Services
UZerve may use:
- Payment gateways
- Analytics tools
- Cloud services
These providers operate under their own privacy policies.
Data may be stored or processed on servers located in India or other jurisdictions in compliance with applicable laws.
13. Children’s Privacy
- UZerve is not intended for individuals under 18 years of age
- We do not knowingly collect data from children.
14. Data Breach Notification
In case of a data breach:
- Users will be notified as per applicable legal requirements
- Necessary actions will be taken immediately to mitigate risks
15. Changes to Privacy Policy
- UZerve may update this Privacy Policy at any time
- Significant changes will be communicated through the platform
16. Contact Us
For any privacy-related queries:
- Company: Adikarahtech Software Systems Private Limited
- Email: info@adikarahtech.com
- Phone: +91 7624984492
